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Shipping Policy – Pastel

At Pastel, we are committed to delivering your orders in a timely and efficient manner. Please review our shipping policy to understand how we process and deliver your purchases.

Processing Time

• All orders are processed within 2-5 business days (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive a notification when your order has been shipped.

Shipping Rates and Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout.

• Estimated delivery times within Egypt:

  • Cairo and Giza: Delivery within up to 3 business days.

  • Other governorates: Delivery within 4 to 6 business days.

• Delivery times are estimates and may vary due to courier delays, weather conditions, or public holidays.

Shipment Confirmation and Tracking

• Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s).

• The tracking number will be active within 24 hours after shipment.

Shipping Locations

• We currently ship to addresses within Egypt.
  

Delays

• Pastel is not responsible for delays caused by the shipping carrier, customs clearance, or any other unforeseen circumstances.

• In case of significant delays, our customer service team will contact you via email or phone.

Wrong Address Disclaimer

• It is the customer’s responsibility to ensure that the shipping address entered is correct.

• We are not responsible for packages delivered to the wrong address due to incorrect information provided by the customer.

Lost or Damaged Packages

• If your package is lost or damaged during shipping, please contact us immediately.

• We will work directly with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

For any questions about your order, shipping, or delivery, please contact our customer support team.

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